1. Who We Are
Creative POS is provided by Creative POS Ltd. In this policy, "Creative POS," "we," "us," and "our" refer to Creative POS Ltd. You can contact us at info@creativepos.ca.
2. Information We May Collect
Depending on how you use the app and contact support, we may collect the following categories of information:
- Account and contact information: name, business name, email address, phone number, and account identifiers.
- Business and app content: information made available through Creative POS, such as sales totals, monthly report data, order activity, voided order records, refund records, products, inventory, settings, staff information, or customer details you choose to manage in Creative POS.
- Notification information: information needed to send operational alerts, such as account, business, device, and order event details related to voids, refunds, or other important activity.
- Device and technical information: device model, operating system version, app version, language, notification permission status, diagnostics, crash reports, and usage events needed to operate and improve the app.
- Support communications: messages, screenshots, attachments, and details you send when requesting help.
3. How We Use Information
We use information to:
- provide, maintain, and improve the Creative POS app;
- set up and administer user accounts;
- display monthly sales reports and related business summaries;
- send operational notifications about important order activity, including voids and refunds;
- respond to support requests and troubleshoot issues;
- protect the security, integrity, and reliability of the app;
- understand app performance and improve user experience;
- comply with legal, accounting, regulatory, or App Store requirements.
4. Sharing of Information
We do not sell personal information. We may share information only when needed to operate Creative POS, provide support, comply with the law, protect rights and safety, or work with trusted service providers who help us host, maintain, analyze, send notifications, or support the app. These providers are expected to handle information only for the services they provide to us and to protect user data with the same or equal level of protection described in this policy.
5. Notifications
Creative POS may send push notifications about operational business events, including voided orders, refunds, or other important account activity. You can manage or disable app notifications at any time in your iOS device settings. Disabling notifications may limit your ability to receive timely alerts, but it will not prevent access to available reports in the app.
6. Apple and Third-Party Services
If you download Creative POS through the Apple App Store, Apple may process information according to Apple's own privacy policy. The app may also rely on service providers for hosting, diagnostics, analytics, communication, or support. Their processing is governed by their own terms and privacy practices where applicable.
7. Data Retention
We keep information for as long as needed to provide the app, support your account, meet legal or business obligations, resolve disputes, maintain security, and enforce agreements. Retention periods may vary depending on the type of information and the reason it is held.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your Choices and Rights
You may contact us to request access, correction, export, or deletion of personal information associated with your account, subject to legal, security, and operational limits. You may revoke notification permission through iOS Settings. To make a privacy or deletion request, email info@creativepos.ca.
10. Children's Privacy
Creative POS is intended for business use and is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.
11. International Use
Information may be processed in Canada or other countries where we or our service providers operate. Privacy laws may differ by location, but we take steps designed to protect information as described in this policy.
12. Changes to This Policy
We may update this policy from time to time. When we make changes, we will update the "Last updated" date above. Continued use of the app after a policy update means the updated policy applies.
13. Contact Us
For privacy questions, support requests, or data rights requests, contact Creative POS Ltd. at info@creativepos.ca. You can also visit our website at creativepos.ca.