Secure Access
Get help installing the app, signing in, and confirming access for authorized Creative POS users.
Creative POS Ltd.
Support for the Creative POS iOS app.
Creative POS helps authorized users review monthly sales reports and receive important business alerts, including notifications for voided orders and refunds.
Available on App Store
- Response channel
- Support address
- info@creativepos.ca
- Website
- creativepos.ca
- Privacy URL
- support.posapps.ca/privacy
Sales Reports
Review guidance for monthly sales summaries, business performance details, and report-related questions.
Alerts
Get support for notifications about important order activity, including voids and refunds.
Troubleshooting
Quick checks before contacting support
Most app issues can be resolved by confirming the device, network, and account basics first. If the issue continues, send us the details listed below so we can investigate faster.
Update the app
Open the App Store and confirm you are using the latest available Creative POS version.
Check your connection
Confirm Wi-Fi or cellular data is working, especially when loading reports or recent order activity.
Review notification settings
If alerts are not appearing, confirm notifications are enabled for Creative POS in iOS Settings.
Capture details
Note the screen, month, order event, time, action taken, and any error message you saw.
FAQ
Common questions
What devices does Creative POS support?
Creative POS is built for iPhone and iPad devices running supported versions of iOS or iPadOS as listed on the App Store product page.
What does the Creative POS app do?
Creative POS lets authorized users check monthly sales reports and receive notifications for important order activity, such as voided orders and refunds.
Why am I not receiving notifications?
Confirm that notifications are enabled for Creative POS in iOS Settings and that your device has an active internet connection. If alerts still do not appear, contact us with your business name and device details.
How do I get help with sign-in or account access?
Email support with your business name, the email address used for your account, and a brief description of what is happening.
What should I include in a support request?
Include your name, business name, device model, iOS version, app version, a screenshot if available, and the steps that led to the issue.
Can I request deletion or correction of personal information?
Yes. Contact Creative POS Ltd. at info@creativepos.ca and describe the request. See the privacy policy for more detail.
Where can I read the privacy policy?
The Creative POS privacy policy is available at support.posapps.ca/privacy.
Contact
Need help from Creative POS Ltd.?
Send a support request and we will review it as soon as possible. For the fastest response, include screenshots, app version, device model, and a short description of the issue. You can also visit creativepos.ca for more information about Creative POS.